Overview

As a member of Dorothy’s House staff, you will have the opportunity to leverage your personal experience and your compassion for others to help participants navigate their own life journeys during restoration. Our approach to restoration leads with care, compassion and confidence. The responsibilities associated with this approach and the overall impact are constantly evolving and we strive to remain adaptable in a fast-paced setting. While you will have the opportunity to grow and evolve within your role, our program remains structured to drive lifestyle changes, which requires boundaries and rule enforcement. Communication, respect, adaptability and connectedness are core to what we do every day to remove barriers and create a tangible difference in the lives of survivors of human trafficking, exploitation and prostitution.

Communication is crucial to effectively strengthen controllable circumstances within a fluctuating environment. It takes support, a safe space, resources and empathy to recover a life interrupted by human trafficking, exploitation and prostitution.

Summary of Overall Role and Responsibilities

The Lead Care Coach is responsible for providing direct supervision, support, and coordination for a team of 5–7 Care Coaches while maintaining active engagement with participants in the home. This role ensures consistency of care, staff development, and operational oversight to create a safe, structured, and empowering environment for participants.

A successful candidate will:

  • Have sufficient life experience/skills to be a guide to participants in the home.
  • Demonstrate leadership through mentoring, coaching, and supporting a team of Care Coaches.
  • Model professional behavior, respect, and trauma-informed care practices for staff.
  • Possess strong written and verbal communications skills to build relationships with participants and effectively keep staffup to date on evening/weekend routines.
  • Be able to show compassion, maintain specific personal boundaries and hold participants accountable for their actions.
  • Work with the participant not for them or on their behalf, while holding them accountable to meet goals and expectations.
  • Have a personal support network and coping skills to be effective in an environment with complex trauma.
  • Make evident in your interactions that you expect the participant to assume responsibility for themselves; Listen actively and reflect what you hear back to the participant.
  • Identify individuals’ strengths and utilize them to promote hope, motivation, and action.
  • Continually evaluate that your understanding of the participant’s experience is consistent with the participant’s.
  • Previous experience in education, or an environment with trauma survivors, addiction treatment, and/or mental health counseling and support is helpful but not required.
  • Be willing to help with household tasks as part of the teaching (laundry, cooking, chores, etc.).
  • Must be over 21, possess a valid driver’s license and insurance, have the ability to maintain those items successfully throughout employment, and be willing to drive agency vehicles to transport participants as needed.

Roles and Responsibilities

Manage the logistics of a household with supporting staff and volunteers. Duties may include but are not limited to:

Team Leadership & Supervision

  • Provide direct supervision, coaching, and mentorship to 5–7 Care Coaches.
  • Conduct regular check-ins with staff to ensure consistency in care, documentation, and professional growth.
  • Monitor staff performance, provide feedback, and support professional development.
  • Assist in onboarding and training new Care Coaches & Lead or facilitate Care Coach team meetings.

Operations & Communications

  • Ensure consistency in program policies, rules, and accountability measures.
  • Oversee daily operations and support staff with logistics, household routines, and participant needs.
  • Serve as the primary point of contact between Care Coaches and program leadership.
  • Ensure accurate, timely completion of participant documentation and incident reports.
  • Collaborate with volunteer coordinators and external partners to align services with participant needs.

Quality & Compliance

  • Monitor compliance with safety protocols and emergency procedures.
  • Ensure staff model appropriate behavior and relationships to encourage positive practices for participants.
  • Maintain high-quality documentation to support program evaluation and grant reporting.

Participant Support

  • Maintain participants’daily schedule with multiple activities throughout the shift.
  • Food preparation/clean up; Supervise chores and special projects.
  • Distribution of medications to participants.
  • Maintain structure and discipline as required and appropriate, along with corresponding rule infraction documentation.
  • Use Dorothy’s House assessments and tools to help participants identify and structure goals.
  • Establish ongoing relationships with participants to support goal achievement across our program phases.

Starting pay:

$22.00/hour

Work Schedule:

Sun,M/T/W 7:00-5:00 PM or W,TH,F,Sat 7:00-5:00 PM Full time: 40 hours/week

Job Application

Employment Position

What days are you available for work? *
Do you have reliable transportation to and from work? *
Are you a U.S. citizen or approved to work in the United States? *
Will you consent to a mandatory controlled substance test? *
Have you ever been convicted of a criminal offense (felony or misdemeanor)? *
(Note: SCKCI, Inc. DBA Dorothy's House complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.)

Education and Training

Are you a member of the Armed Services?

Previous Employment

References

Please provide 3 personal and professional reference(s) below.

At-Will Employment

The relationship between you and the SCKCI, Inc. DBA Dorothy's House is referred to as "employment at will." This means that your employment can be terminated at any time for any reason, with or without cause, with or without notice, by you or SCKCI, Inc. DBA Dorothy's House. No representative of SCKCI, Inc. DBA Dorothy's House has authority to enter into any agreement contrary to the foregoing "employment at will" relationship. You understand that your employment is "at will," and that you acknowledge that no oral or written statements or representations regarding your employment can alter your at-will employment status, except for a written statement signed by you and either our Executive Vice-President/Chief Operations Officer or the Company President.